Privacy policy

 Privacy Policy

At Workwear Choice, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant e-commerce laws. By using our website and services, you agree to the practices described below. If you do not agree, we kindly ask that you refrain from providing any personal data.

This policy applies to all personal information collected through our website, mobile site, contact forms, email communication, or in connection with our products and services.

Workwear Choice is a UK-based provider of professional workwear and customised apparel. Our registered business address is [Insert Registered Address], and we operate this website and store to provide a secure, professional shopping experience. For the purposes of the UK GDPR, Workwear Choice is the Data Controller.

 

What Personal Data Do We Collect?

We may collect the following categories of personal data, depending on how you interact with our website, make purchases, contact us, or use our services. This includes:

●       Identity Information: Full name

●       Contact Information: Email address, phone number, billing/shipping address.

●       Account Details: Login credentials, purchase history, preferences, saved items.

●       Payment Information: Payment method, billing address, and card type (handled securely via third-party processors + 3rd grade protection involved).

●       Order and Transaction Information: Items viewed, placed in cart, purchased, returned or exchanged to analyse user behaviour.

●       Device & Technical Information: IP address, browser type, device type (tablet, desktop, phone), and browsing behaviour.

●       Marketing Preferences: We may use your email or contact info to send you updates about new products, deals, or order status, & marketing purposes.

●       Team Data (if applicable): When using customisation services for teamwear, we may process group or organisation-related information, including logos, colour schemes, and personalisation requirements.

 

How do We Collect Your Data?

We collect personal data from you through several methods, in accordance with UK data protection standards. Firstly, we collect information directly when you interact with us, for example, when you place an order, create an account, complete an online form, or contact our customer service team. Secondly, certain data is collected automatically through the use of cookies and similar technologies as you browse our website, helping us understand usage patterns and improve your user experience. Thirdly, we may receive information from trusted third-party sources, such as payment processors, analytics providers like Google Analytics, and advertising platforms, all of whom are contractually obligated to handle your data securely and lawfully.

 

Why We Collect Your Personal Data

We use your personal data to process and deliver your orders, including any customisation requests, communicate essential updates, provide customer support, and manage your account activity. With your consent, we may also send promotional content. Additionally, we use this data to detect fraud, improve your shopping experience, and ensure compliance with legal and record-keeping obligations.

 

Lawful Basis for Processing

Under the UK GDPR, we process your data using the following lawful bases:

●       Contractual Necessity: To fulfil orders and provide agreed-upon services.

●       Legitimate Interest: To improve our services, prevent fraud, or send relevant communications.

●       Legal Obligation: To comply with financial, legal, and regulatory requirements.

 

Who do We Share Your Data With?

We may share your personal data securely with trusted third parties to facilitate and improve our services. This includes our e-commerce platform, third-party payment processors for handling transactions, and delivery couriers for fulfilling orders. If you have opted in, your data may also be shared with marketing platforms to send promotional communications. Additionally, we may disclose information to legal or regulatory authorities where required by law, and to professional advisors such as accountants or legal consultants, under strict confidentiality obligations.

We never sell your personal data to third parties.

How do We Use Cookies? 

Cookies are small text files stored on your device when you visit our website. They help us provide a more tailored and efficient experience by remembering your preferences, recognising repeat visits, and enhancing site functionality. Some cookies are essential for the site to operate properly, while others help us analyse traffic and support marketing efforts.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). Our site uses essential cookies for features like shopping cart functionality, performance cookies to understand how users navigate the site, preference cookies to store user settings, and advertising cookies set by trusted third parties.

You’ll see a cookie consent banner when you first visit, allowing you to accept or reject non-essential cookies. You can manage your cookie settings any time through your browser. Disabling some cookies may limit site functionality.

We do not use cookies to collect sensitive personal information or sell your data. Some usage data may be shared with trusted partners for analytics or marketing, in compliance with data protection laws.

Data Retention

We retain your personal data only for as long as is necessary:

●       To fulfil orders and provide services.

●       To comply with tax, legal, and accounting obligations.

●       For historical reference (e.g., for customised workwear reorders).

Typically, we retain order-related data for 6 years in line with HMRC and accounting standards.

Security Measures

We implement robust security measures to safeguard your personal data. All information transmitted through our website is protected by SSL encryption, and our store is hosted on secure platform, which undergoes regular security audits. Payment details are processed through PCI DSS-compliant systems, ensuring industry-standard protection. Access to your data is strictly limited to authorised personnel only. While we take every reasonable step to ensure the safety of your information, no online service can guarantee absolute security. We therefore advise you to keep your account credentials confidential at all times.

 

Your Data Rights

You have rights under data protection law, including:

●       Access: Request a copy of the data we hold about you.

●       Rectification: Correct inaccurate or outdated information.

●       Erasure: Ask us to delete your data where applicable.

●       Restriction: Limit how we use your data in certain cases.

●       Data Portability: Receive your data in a structured, machine-readable format.

●       Objection: Object to processing based on legitimate interests or for marketing.

●       Withdraw Consent: Opt out of marketing or non-essential cookies at any time.

To exercise these rights, email us at: info@workwearchoice.co.uk

Children’s Privacy

Our website is not directed at individuals under the age of 16, and we do not knowingly collect personal data from children without verifiable parental or guardian consent. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our records. We encourage parents and guardians to monitor their children's online activity and to contact us if they believe their child has provided personal information without consent.

International Data Transfers

Although we are a UK-based business, some of the data we collect may be processed or stored on secure servers located outside the United Kingdom. Any transfer of personal data to countries outside the UK is conducted in full compliance with applicable data protection legislation, including UK GDPR. We rely on lawful mechanisms such as the UK’s adequacy decisions or Standard Contractual Clauses (SCCs) to ensure that your data receives the same level of protection it would within the UK.

Links to Third-Party Sites

 

Our website may contain links to third-party websites, plug-ins, or applications for your convenience or reference. Please note that these external sites operate independently of us and have their privacy policies. We do not accept any responsibility or liability for their content, practices, or how they manage your data. We recommend that you read the privacy policies of any such websites before submitting your information.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our legal obligations, operational practices, or service offerings. Any updates will be published on this page, along with the revised “Last Updated” date at the top. Where required by law, we will notify you of significant changes by email or through notices on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

For questions, data requests, or complaints, contact:

Email: info@workwearchoice.co.uk